dimplex electric fire flame effect not working

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The benefits of electric fires: Easy to install . A: Please review the Operating Instructions in the Owner’s Manual for clearances surrounding the fireplace. This causes nuts, screws, and bolts to come loose. Check the wire connections to the log set and the LED driver board as the may have come loose. Check for loose or disconnected wires in unit. It doesn't work/heat up? Convector Heaters Switched on but no heat? It is a unique, patented means of generating realistic simulated flames from an electric source and creates the illusion of flames emanating from the centre of an enhanced depth fuel bed to provide a realistic glow that can be enjoyed throughout the whole year. As with any product, Electric fireplaces can suddenly malfunction. A: Please review the Operating Instructions in the Owner’s Manual. Check the wiring to make sure that all connections have … A: Please review the Installation Instructions which came with your fireplace. Fill out the form and we'll get back to you. Check to make sure power is present at the main on/off switch on your unit. Afternoon. 1 in the world regarding electric fires. Check to make sure that all wire connections are tight. If the heater has not been in use for some time, the heater may be burning off any dust that may have accumulated while not in operation. This is normal. Check to make sure that you have power at the outlet. If this does not fix the problem then replace the remote control or the remote control and receiver board. Thank you for allowing our product to be the backdrop for those special moments. These are the 8 most common reasons why an electric fireplace remote control will stop working beginning with the easiest fix and progressing to deeper issues further down the line. Always use properly grounded, fused and polarized outlets. It is possible that there could be a problem with the wiring such as a loose wire causing a dead short and resulting in the breaker tripping or the fuse to blow. It can also be placed in areas where a traditional fireplace doesn’t work. There may be radio frequency disturbance from an outside source. we bought a opti myst fire in September 2010 for about £410. Page 1 Valued Customer, We are pleased that you have chosen to purchase an electric fireplace manufactured by Dimplex North America Ltd. Over the years, valuable memories will occur around the warmth and comfort of your hearth. We hope nothing ever goes wrong with your Dimplex product, but in case it does, here you will find a collection of product troubleshooters that will help you resolve a number of issues with your product. If the flicker rod is not rubbing against anything and you still hear a noise, then the flame motor must be changed. Make sure your batteries are working and replace them if necessary. -If the fire is installed into an existing chimney we would also recommend that the flue be partially obstructed to prevent heat being drawn up out of the room. Please can you help. If unit comes with a three position switch it may need replacing. -When in a quiet environment a motor can be heard operating in all of our Optiflame fires, this is normal. 7 Reasons Your Electric Fireplace May Not Be Working. If you are not seeing the light effect please check the status of the lighting to see if they have failed and so will need replacing. Oil Filled Radiators How to fix my convection heater...? If only one bulb has failed, turn off the fire and wait until the working bulbs have cooled enough to be safe to touch. I bought more and fitted them but those blew as well. It still lights up but there is no flame effect. Delays or even the inability to carry out repairs to products. -If the room is very brightly lit this can reduce the impact of the flame effect but the fire will be working normally. The probable cause for this problem is … Purifier models, the air filter may be dirty and need to be cleaned or replaced. Your remote control may have a similar frequency to other remotes in the home or there may be radio frequency disturbance from outside sources. On Dimplex fire type Exbury EBY15 the flame effect is not working? Once you have replaced the batteries you will need to re-initialize the remote with your unit. After deciding on an electric fireplace that you love, you want to enjoy it, not stress over it not working. Glen Dimplex Americas has thousands of technical documents including Owner's Manuals, Service Manuals, Assembly Instructions, Installation Guides, Sell Sheets and Specification Sheets. The remote control may need to be initialized with the fireplace. Q: I have no flame effect, what should I do? Fan Heaters Dimplex Multifire 3 years old , little used? Make sure that it is properly connected to the flicker motor. Please review the Maintenace Instructions in the Owner’s Manual for light bulb replacement. If you are unable to initialize the remote you will need to replace the remote and/or the circuit board if necessary. -If the fires is not responding at all to the remote control, please check that batteries are installed in the remote control and ensure they are fitted in the correct way (see the + & - markings). A: Please refer to Operation section in the Owner’s Manual. It could be that the log set is not positioned properly in the firebox. If pushing the heater switch on/off does not change the situation then you will need to replace it. Please review the Operating Instructions in the Owner’s Manual for the Wall Mounted Remote. -For fires with a dialled thermostatic control turn the dial clockwise to maximum, the heating should not cut out. If the fan rotates freely but the problem persists, the fan motor may need to be replaced. *Most gas fireplaces produce over 20,000 BTU of heat in a single room while the average size home requires only 90,000 BTU to … Can you advise me of the necessary part and how it is fitted. Fan Heaters Hi all, I have an dimplex xms713n 2005 model. -If this does not resolve the problem please fill out the service call request form at the bottom of this page. The remote may not be synchronized to the fire place. Convector Heaters dimplex stockbridge - reconnecting the element? On Dimplex fire type Exbury EBY15 the flame effect is not working? Press the switch twice to give heat and the flame effect on older models. Ensure method of installation does. Fan Heaters Dimplex XT18 Series G? Please select your product category to go to the relevant troubleshooter. For this reason, it’s a good idea to tighten down all the screws on you… You may also have a defective Heater On/Off switch that may need to be replaced. -If you can hear the motor running check that the lamps are working. Is your unit connected to the proper voltage? The amount of ambient light in the room reflecting in the mirror may affect the appearance of the flame. The biggest drawback about fireplaces is the mess created by burning wood. If your unit is equipped with a “Purifier” the fan will run continuously only if the 3 position switch is in the purifier fan position. If there is power at the switch but no power elsewhere in the unit then you may need to change the switch. Favorite Answer It sound like you need to replace the flicker motor that rotates a rod with fingers on it. Last night we noticed that the other side has started to got rusty too !!! Please refer to Operation section in the Owner’s Manual. The elements and/or possibly the blower motor may need to be replaced. The overheat cutout will be triggered if the ventilation slot at the bottom of the fireplace has been covered or blocked. © 2020 Glen Dimplex UK Limited No.1313016, Extended call times to our teams on the telephone, Longer than normal time to reply to email and customer enquiries, Availability for certain products is based on our supply chain which can mean they are out of stock for an indeterminate period, Delivery times on orders may be extended due to logistics and postal issues. Replace the remote control sender. Can you help. One of the common issues is the device refusing to turn on, giving you a headache that you did not … There may be a radio frequency (RF) disturbance from outside sources. I do have experience with electricity as a telephone engineer but obviously not with electric fires. Convector Heaters Can you get a spare part? The flicker rod may not be connected to the shaft on the flicker motor. A: There are three moving parts in the fireplace that could create a noise during operation. A: Please review the Maintenace Instructions in the Owner’s Manual for light bulb replacement. If using batteries to power the wall remote, try replacing the batteries? Make sure that the main switch “A” is in the “On” position. Although most electric fireplaces perform to their specifications, occasionally a problem can arise that causes it to stop working. The latest versions of Optiflame fires will have two switches marked ‘I’ and ‘II’ to select the level of heating, typically 1kW and 2kW output, check if these switches are in the ‘on’ position. The fire is working perfectly otherwise,convector heating, lights etc. A: Please review the Operating Instructions in the Owner’s Manual. Refer to owner’s manual to recode your remote control, once you have recoded the remote you must initialize the remote to the receiver. If louder, for example, it can be heard over the sound of a television operating normally, then first check if fire is positioned on a solid hearth. (Dedicated means no other outlets or fixtures are sharing the same circuit breaker). This could cause too much draw of amperage that is too close or over the maximum breaker amperage. Optiflame is our original flame effect, continually refined and improved since it revolutionised the fires market in 1988, and found in homes and hearths across the globe. A: The power cord may get slightly warm to touch when the heater is on. -If the motor’s sound level has noticeably increased and these actions do not resolve the problem please fill out the service call request form at the bottom of this page. This is normal operation. The two light bulbs located in the base are still OK and are lit but the ribbons that create the movement are not moving. A: The heater may emit a slight, harmless odour when first used. My Dimplex Electric Horton HTN20 MK11 Living flame has stopped working. If the odour continues while the heat is on you may need to replace the heater assembly. Replace the hand held remote and receiver board where necessary. We are committed to ensuring we look after our most vulnerable customers first, basing our replies on individual circumstances and those with total lack of heating. -Ensure the flame effect is switched on, the switch is typically marked with a light bulb graphic. I have an electric fire that looks like a woodburner in a non working fireplace recess. Your three position switch may be defective. Try plugging unit into another outlet or install a dedicated 15 amp breaker for the unit alone. Home Heating Systems Dimplex flame effect 2KW Elect Heater Model BFD20N? -Vacuuming of the heat blower area is also recommended, as this can help the fan located inside run more freely. These are available from the spares section of our website and should be replaced immediately. Copyright © 2020 Glen Dimplex Americas, 1367 Industrial Road, Cambridge, ON N3H 4W3 Canada, Sitemap | Privacy Policy | Terms & Conditions | Patents. Dimplex electric fireplaces offer realistic fireplaces with the convenience of a plug-in appliance. It could be that the batteries in your remote control are dead and need replacing. If so, bring the fire forward onto the carpet or rug in front of the fire place. A: The flame should be a constant smooth flowing flicker. The fuel effect material will vary in colour from batch to batch, this can cause some effects to have more of a yellow, red, or orange look to them, where black paint is applied, it will vary slightly in intensity from batch to batch. If you have a purifier model and are using a BFRC-KIT (3-stage remote kit), heat will only come on at the 3. Motor may need to initialize the remote control may have tripped or the flame your... 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